RinkTrack

Terms of Service

Last updated: March 28, 2026

1. Acceptance of Terms

By accessing or using the RinkTrack platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Definitions

  • "Service" means the RinkTrack web application, APIs, and related services operated by RinkTrack.
  • "Association" means the hockey association, league, or organization that registers for and administers an account on the Service.
  • "Authorized Users" means individuals granted access to an Association's account, including schedulers, administrators, and team managers.
  • "Content" means all data, information, and materials uploaded, entered, or generated within the Service by an Association or its Authorized Users, including team rosters, schedules, facility information, and contact details.
  • "We," "us," or "RinkTrack" refers to the operator of the Service.

3. Account Registration and Security

To use the Service, you must create an account with a valid email address and a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@rinktrack.com if you become aware of any unauthorized use of your account.

Each Association is responsible for managing access for its Authorized Users and ensuring that only appropriate individuals have access to its account.

4. License Grant and Restrictions

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your Association's internal business purposes.

You may not:

  1. Sublicense, resell, or redistribute access to the Service to third parties.
  2. Reverse engineer, decompile, or disassemble any part of the Service.
  3. Use the Service to build a competing product or service.
  4. Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  5. Remove or alter any proprietary notices, labels, or marks on the Service.

5. Data Ownership

Your Association retains all ownership rights to its Content. We do not claim ownership of any data you upload or create within the Service.

You grant us a limited, non-exclusive license to process, store, and transmit your Content solely for the purpose of operating and improving the Service. This license terminates when your account is deleted.

6. Multi-Tenant Data Isolation

The Service operates as a multi-tenant platform. Each Association's data is logically isolated through row-level security policies enforced at the database level. No Association can access, view, or modify another Association's Content through the Service.

7. Service Availability

The Service is provided on an "as available" basis. We use commercially reasonable efforts to maintain the availability and reliability of the Service, but we do not guarantee any specific uptime percentage or service level. We may perform scheduled maintenance with reasonable advance notice when possible.

We are not liable for any downtime, interruptions, or data delays caused by circumstances beyond our reasonable control, including third-party service outages, network failures, or force majeure events.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  1. Upload or transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable.
  2. Use the Service to send unsolicited commercial messages (spam).
  3. Interfere with or disrupt the Service or the servers and networks connected to the Service.
  4. Use automated scripts, bots, or scrapers to access the Service without our prior written consent.
  5. Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.

9. Payment Terms

The Service offers both free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) as selected at the time of purchase.

  1. Billing. Subscription fees are charged in advance at the beginning of each billing cycle. Your subscription will automatically renew unless you cancel before the renewal date.
  2. Refunds. Subscription fees are non-refundable except where required by applicable law. You may cancel your subscription at any time, and your access will continue through the end of the current billing period.
  3. Taxes. All fees are stated in United States Dollars (USD) and are inclusive of all applicable federal, state, and provincial taxes.
  4. Price Changes. We may change subscription prices with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle following the notice period.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RINKTRACK, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO RINKTRACK DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

12. Indemnification

You agree to indemnify, defend, and hold harmless RinkTrack and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) your Content.

13. Termination

Either party may terminate this agreement at any time. You may cancel your account through the Service or by contacting us at support@rinktrack.com. We may suspend or terminate your access if you violate these Terms or if required by law.

Upon termination, you will have 30 days to export your Content from the Service. After the 30-day export window, we will delete your Content within 60 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our Terms).

14. Changes to Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Service. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of British Columbia, Canada.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@rinktrack.com